General Terms & Conditions
WHO WE ARE
Paul Alexander Kitchens (PAK) is the trading name for the registered company iHome Interiors Ltd, a limited liability company registered in England and Wales with Company Registration Number 6935145 and whose registered office i s situated at: 22 Wycombe End, Beaconsfield, England, HP9 1NB .
GENERAL
If you agree to proceed based on the quotation provided by PAK, we will issue you with a series of invoices at staggered dates throughout your project. You only need to pay us once you have accepted our quotation, agreed to our Terms and Conditions, and received a digital invoice. By making the deposit payment you are agreeing to our terms and conditions outlined in this document.
QUOTATION
Our quotation is valid for thirty days. All prices are listed as tax exclusive, with VAT added to the final total at the end.
Appliances and worktop prices are subject to change. Please use these prices as an estimate only until the point of ordering.
PAK will honour cabinet prices for six months once a deposit has been paid. If an interim payment is not made within s ix months due to a manufacturing slot not being booked in with our workshop, then the cabinet pricing is subject to change in line with any company price changes
PAK will give you an estimate price for the handing painting of your cabinets. The exact price will be agreed upon ordering and the client will deal directly with the painter on costs and payment.
CONFIRMATION OF ORDER
Confirmation of an order will only be sent when all details have been agreed with PAK and the first payment has been made. This forms a binding and legal contract between you and PAK. No addition or alteration to the order will be valid unless agreed in writing by PAK. Plumbing, tiling, electrical and building work will not be included in the contract but will be detailed separately. Installation of your kitchen will be included as DRY -FIT.
PAYMENT – Supply and Fit
PAK kindly request a payment of 100% for cabinetry, appliances, worktops and installation is paid in full 14 days prior to your kitchen being delivered. Failure to pay will unfortunately result in delivery being delayed until funds are received. No deviation from the above payment terms is permissible without express permission of PAK. If you delay your delivery, the payment will still be due, unless otherwise agreed in writing with PAK. PAK reserves the right to charge interest on any outstanding or overdue p ayments at 3% above the current UK base rate. In the event of late or non-payment and without affecting any other rights or remedies of PAK, PAK shall be entitled to either suspend delivery of the goods and their installation without notice and charge inte rest until all amounts owing (including accrued interest) have been paid in full or terminate the contract by notice to you in writing. Failure to pay within this time will result in the debt being passed to our collection company.
DELIVERY
Delivery date is scheduled upon deposit and receipt of order confirmation. Responsibility of the goods will pass to the client upon delivery. Any damage or loss caused by persons not employed by PAK such as builders or other tradespersons is the responsibility of the cli ent. The risk in the goods not installed by PAK shall pass to you on delivery. For goods installed by PAK, any risk shall pass after installation.
INSTALLATION
It is the customer’s responsibility to ensure the site is ready for installati on; details will be discussed with clients individually. Unless PAK recommended building team is undertaking the works.
PAK work on a DRY-FIT installation, meaning your builder will be responsible for all 1s t and 2 n d fix plumbing and electrical works.
Once the ki tchen is installed, a template will need to be taken for your worktops (if applicable). The fitters will then return 1 to 2 weeks later to fit the worktop. Dry fitting of kitchen units and cabinetry allows for the fitting of appliances and sinks but does not allow for final electrical or plumbing connections.
VARIATIONS IN COLOUR
The customer will be shown a sample of a typical piece of furniture and worktop. Due to the nature of some of the timbers and worktops used there may be natural variations in colour and surface markings. No guarantee is given that the furniture and worktops supplied will be an exact replica in terms of colour and surface markings as those shown in samples.
NATURAL TIMBER VARIATIONS
Natural characteristics of timber such as movement, shakes, moisture, colour or texture are not considered defects. The expansion and contraction of timber is a natural process which can vary depending upon, temperature, moisture and humidity levels. Hairline cracks in the paint due to movement in the timbe r are also not to be considered as defects.
FITTING TOLERANCES
Voids and fillers surrounding the installed furniture are part of normal fitting tolerances and cannot be accepted as a basis for complaint. Worktops – Quartz is a man-made product and although its 93% natural and 7% man made, it is ultimately still a porous material and therefore not avoidable from staining.
STORAGE
If the agreed delivery date is extended after confirmation of the order, PAK offer 2 weeks FOC storage in the warehouse, after which each subsequent week will be charged to the client at £100 + VAT.
CANCELLATION
Orders are not generally cancellable but may be possible in writing or e -mail provided that all costs, expenses, or other charges already incurred are reimbursed. We retain the right to utilise deposits paid to cover these cos ts. Any balance in excess will be returned to the customer. We reserve the right to hold up to 25% deposit value.
WARRANTY
All goods supplied by PAK are warranted free from defects. PAK supply high quality cabinetry and are confident that you will be entir ely satisfied with your new kitchen. If, however, there is a problem with the cabinetry resulting from a defect in the manufacturing or raw material, we will replace the cabinet for a period of up to 5 years after installation in the UK. Frontals (doors, panels, plinths cornice and pelmets) are guaranteed for a period of five years and should you have a problem resulting from a defect in the manufacturing or raw material, we will provide a replacement (subject to availability). All appliances are covered by the manufacturer’s guarantee. Please refer to manufacturer’s website or s peak to us for more details.
DATA PROTECTION
We respect your privacy and comply with the Data Protection Act 2018. We will not disclose or pass personal details of customers to any third party.
